5 ways to strengthen the customer experience with AI
How successful companies are using AI to improve the customer experience
Artificial intelligence is on everyone's lips and, in an increasingly digitized world, is making its way into a wide variety of business areas. Customers today expect fast, personalized and efficient solutions to their concerns and questions. In view of the growing volume of customers and the diverse communication channels, it is becoming increasingly challenging for companies to meet these growing demands.
In customer service management, AI is revolutionizing the way companies interact with their customers and provide support. From virtual assistants to intelligent chatbots and data-driven analytics, AI is enabling companies to improve their customer service and increase efficiency while achieving higher customer satisfaction. Alongside this, artificial intelligence helps companies anticipate and respond to customer concerns faster. The ever-growing capabilities of artificial intelligence promise to revolutionize the future of customer service and are becoming a critical success factor for businesses.
E-Book "5 ways to strengthen the customer experience with AI"
ServiceNow's e-book highlights 5 topic areas for improving the customer experience using artificial intelligence.
Key topics:
- Proactive customer service
- Personal customer communication
- Process optimization
- Productivity improvement
- Prioritization and planning
Download it for free now!
Please fill out the form and download the e-book for free.
About FROX and ServiceNow
FROX AG
Expert for service management and process automation
FROX is an expert in (enterprise) service management and process automation. As part of the Noser Group, we have been supporting Swiss companies in the automation and digitalization of IT and business processes for over 25 years - from consulting and implementation to software engineering, operation and support of tailor-made digitalization solutions. FROX is a certified Premier Partner of ServiceNow in Switzerland with a versatile ServiceNow portfolio and as Service Provider ServiceNow Partner of the Year 2024 for the EMEA region.
ServiceNow
Multiple international award-winning service management platform
ServiceNow is one of the world's leading providers of customer service management solutions with its powerful cloud-based platform. It simplifies and streamlines complex tasks and processes to improve the user experience and increase productivity for employees and customers.