E-book “Simplify Complexity with BMC Helix Enterprise Service Management”

Use BMC Helix ESM to digitize processes and increase productivity in all areas of your company

BMC Helix ESM is a comprehensive, intelligent Enterprise Service Management (ESM) solution that enables the digitalization of business processes. It extends traditional IT Service Management (ITSM) to non-IT areas such as human resources (HR), customer service and security to enable holistic modernization and increased productivity across all business areas.

BMC's ESM solution offers you the following benefits, among others:

• Simplifying complexity across service management through intelligent automation, artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) and artificial intelligence for IT operations (AIOps), as well as unified, agile DevOps tooling, proactive problem resolution and root cause analysis.
• Meeting the demands of a modern service management experience for all users with a focus on rapid response, targeted solutions, clear accountability and access from any device to increase employee productivity and job satisfaction.
• BMC Helix ESM is an extensible, open platform that can take existing investments, automate and combine them to deliver more insights. Using AI/ML, it delivers intelligent solutions while saving costs and time.