The state of generative and agentic AI for IT
How to leverage AI for your IT services and operations
Generative AI and Agentic AI are advancing IT services and making them smarter
Artificial intelligence (AI) is reshaping IT management. Generative AI (GenAI) and Agentic AI empower enterprises to enhance IT processes, automate repetitive tasks, and make data-driven decisions faster.
With BMC HelixGPT, a powerful GenAI toolset within the BMC Helix platform, IT teams can fully harness the potential of Generative AI and Agentic AI. This solution combines intelligent automation, AI-powered decision-making, and autonomous agents to increase productivity and optimize complex IT operations.
But how far has GenAI adoption progressed within IT teams? BMC Helix surveyed 400 IT decision-makers and experts worldwide to uncover the opportunities, challenges, and trends shaping AI adoption in IT Service Management.
This e-book provides key insights into:
- GenAI adoption in IT organizations: Which companies are already leveraging AI?
- The biggest implementation challenges: Data quality, integration, and governance.
- Practical use cases: How GenAI is applied to incident management, automation, and knowledge management.
- Agentic AI as the next step: How autonomous AI systems support IT teams.
- Spotlight on BMC HelixGPT: How enterprises integrate AI capabilities into their IT operations.
E-book from BMC Helix: “The state of generative and agentic AI for IT.”
According to the BMC Helix survey, 94% of IT practitioners have already integrated GenAI into their operations and service management strategy.
E-book “The state of generative and agentic AI for IT”
Leverage the latest advancements in GenAI and Agentic AI to optimize IT processes, unlock automation potential, and enhance data-driven decision-making.
With BMC HelixGPT, IT teams gain access to a powerful GenAI toolset that goes beyond traditional GPT technology:
- Intelligent automation of IT operations.
- Proactive decision-making with autonomous agents.
- Optimization of service management processes with AI.
Discover how enterprises use BMC HelixGPT to enhance IT services. Download the free BMC Helix e-book now and explore the future of AI in IT!
Download the e-book now for free and learn how leading companies are using AI technologies in IT and how you can benefit from GenAI and Agentic AI with BMC HelixGPT!
About FROX and BMC Helix
FROX AG
Expert in service management and business process automation
FROX is an expert in (enterprise) service management and process automation. As part of the Noser Group, we have been supporting Swiss companies in the automation and digitalization of IT and business processes for over 25 years — from consulting and implementation to software engineering, operation and support of tailor-made digitalization solutions. FROX is a certified BMC Helix partner in Switzerland with a versatile BMC Helix software portfolio.
BMC Helix
Leading manufacturer of software solutions for companies
BMC Helix is one of the world's leading manufacturers of software solutions for Enterprise Service Management (ESM), IT Service Management (ITSM) and IT Operations Management (ITOM). The company counts 92 of the 100 Forbes Global companies among its customers and is named a leader in the Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools. BMC Helix's products are open, scalable, modular solutions that enable complex IT operations and IT environments to be operated and continuously developed.