E-book from ServiceNow:
“5 remedies for
the top IT pains”

Remedy 1: Consolidate on a single platform: Why you get more reliable service and operations management data when ITSM and ITOM run on a common platform. Use case: How a company significantly accelerated its IT problem resolution.

Remedy 2: Reconsider your IT Service Management strategy: How to support your ITSM strategy with the right solution. Use case: How a company reduced service outages by 80%.

Remedy 3: Let the machines do more to power automated remediation: How ITSM and ITOM issues can be automatically and quickly resolved by computer. Use case: How a company reduced the time between event and ticket creation by 90%.

Remedy 4: Focus on what your agents, employees, operations, and service team members really need: Why you should provide your employees with satisfactory service for their requests and needs. Use case: How a company used a combination of ITSM and ITOM to improve IT asset monitoring and incident management and significantly reduce the workload of its help desk staff.

Remedy 5: Deliver a single view across IT to better optimize workforce effectiveness and processes: How a unified capture system can give you a real-time view of ITSM and ITOM activities, enabling you to optimize staff and processes. Use case: How a company reduced KPI management effort by 94%.