Driving Success in Field Service
with AI Innovation
How to make your field service processes more efficient and customer-centric
How to optimize your field service with AI-supported field service management
Artificial intelligence (AI) is changing the way field service works and the way companies look after their customers. With the right field service software and market-leading field service software, you can significantly improve your service quality. As a field service manager, you know that optimizing field service processes is an ongoing process. Innovative AI tools and best practices help you to continuously increase efficiency and customer satisfaction. This e-book from ServiceNow shows how the market-leading field service management software uses AI technologies to help teams work more efficiently and exceed customer expectations.
What you will learn about AI in Field Service Management
Discover key strategies and use cases that showcase how AI can improve field service, including:
- Knowledge Sharing and Management: Learn how AI recommends relevant Knowledge Base articles, enabling technicians to resolve issues faster and more accurately.
- Intelligent Recommendations for Parts and Skills: See how AI identifies required parts and suggests skilled technicians, allowing for optimal task distribution and preventing overwork.
- Trend and Asset Analysis: Discover how AI analyzes maintenance trends to help companies prioritize preventive measures and avoid unplanned downtime.
- Automated Work Order Creation and Summaries: AI assists in the structured creation of new work orders and reports, reducing administrative workload for technicians.
- Predictive Intelligence for Maintenance and Dispatching: AI-driven predictions help identify necessary repairs in advance and support optimal resource planning.
E-book “Driving Success in Field Service with AI Innovation”
No matter whether you are developing your AI strategy or expanding existing initiatives, this e-book offers practical insights to help you:
- Increase Productivity in Field Service: Routine tasks are automated, allowing technicians to focus on complex tasks that bring real value.
- Improve Customer Satisfaction: With AI-powered scheduling and predictive intelligence, technicians can respond to customer needs faster and solve issues proactively.
- Enhance Process Efficiency: Optimize workflows with predictive analysis, generative AI, and knowledge management tools to make informed decisions.
Download the free e-book now and find out how smart software for field service employees and AI can help you improve your service quality in the long term!
About FROX and ServiceNow
FROX AG
Experts in service management and process automation
FROX is an expert in (enterprise) service management and process automation. As part of the Noser Group, we have been supporting Swiss companies in the automation and digitalization of IT and business processes for over 25 years - from consulting and implementation to software engineering, operation and support of tailor-made digitalization solutions. FROX is a certified Premier Partner of ServiceNow in Switzerland with a versatile ServiceNow portfolio and as Service Provider ServiceNow Partner of the Year 2024 for the EMEA region.
ServiceNow
Multiple award-winning service management platform
ServiceNow is one of the world's leading providers of digital workflow solutions that help companies automate their business processes and enhance the employee experience. The Field Service Management application leverages AI and advanced automation to help organizations deliver exceptional field service experiences. With powerful tools for planning, resource management, and real-time insights, ServiceNow FSM empowers field teams to achieve greater productivity and flexibility in field service operations.