Journey to modernizing IT services and operations

Modernizing your service operation in 3 steps

Complimentary e-book

The modernization of IT Service Management (ITSM) includes the automation of workflows, the rapid provision of services and transparency in the IT infrastructure in order to resolve problems more quickly and increase productivity and quality.

The use of virtual agents and self-service support leads to a 30% increase in productivity. Employees receive the right answers quickly thanks to AI-supported recommendations, making service desk employees 66% more productive. A single, centralized view of the entire IT environment reduces resolution times by 75%, enabling challenges to be addressed efficiently and service quality to be improved.

•  Step 1: Define services — Define your services and capture them in a single system, the ServiceNow platform, and work with a centralized data source to deliver services quickly, consistently and reliably across your organization.
• Step 2: Create complete infrastructure visibility — Get a complete overview of the entire infrastructure with all cloud resources, applications, and services to troubleshoot faster.
• Step 3: Leverage community knowledge — Access various ServiceNow resources such as methodologies and best practices to achieve world-class results faster with expert knowledge.