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E-book
“ITIL 4 in 10 minutes”
by ServiceNow

A quick start guide to the latest ITSM framework

What is ITIL 4 and how can ITIL 4 improve your ITSM?

ServiceNow E-Book ITIL 4 in 10 minutes

E-book 

ServiceNow's “ITIL 4 in 10 minutes” guide gives you an overview of the latest version of the world's most popular framework for ITSM best practices and shows you how to improve your IT service management using ITIL 4.

Overview of topics

ITIL 4, the successor to ITIL 3, reshaped much of the established ITSM practices in the broader context of customer experience, value streams, and digital transformation, and incorporated new ways of working such as Agile, DevOps, and Lean. This guide to ITIL 4 explains the principles of the standard ITSM framework:

  • ITIL Service Value System with its 5 elements Service Value Chain, Management Practices, Governance, Guiding Principles, and Continual Improvement

  • ITIL Service Value Chain with its 6 activities Plan, Engage, Design and Transition, Obtain/Build, Deliver and Support, and Improve

  • Overview and definition of the 34 ITIL 4 Management Practices

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About FROX and ServiceNow

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FROX AG

FROX is an expert in service management and the digitalization and automation of IT and business processes. As part of the Noser Group, it has been present on the Swiss market for over 25 years. The services offered include consulting, implementation, engineering as well as operation and support. FROX is an accredited Premier Partner of ServiceNow.

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ServiceNow

ServiceNow is one of the world's leading providers of enterprise service management solutions with its powerful cloud-based platform. It makes complex tasks and processes simple and efficient, so employees and customers benefit from an improved user experience and are more productive.