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ServiceNow Fast Track

Quick start for your IT Service Management and Customer Service Management

ServiceNow - leading provider of enterprise service management solutions

Implement essential ServiceNow ITSM and CSM applications in a timely and cost-effective manner with Fast Track.

The ServiceNow platform includes a wide range of applications that enable you to optimize your IT Service Management and Customer Service Management thanks to automated processes. For small and medium-sized companies in particular, it is often expedient to introduce ServiceNow applications, such as Incident Management or Case Management, without making changes to the standard functions. Only basic configurations need to be mapped in the solution. Accordingly, no dependencies on other processes or applications need to be taken into account. The implementation of the solution can be done in about 4 weeks at a very low all-inclusive price and is referred to as a "Fast Track" offer.

These applications of the ServiceNow platform are available as Fast Track:

Available Fast Tracks for ServiceNow ITSM and CSM Applications

  • Change Management

  • Problem Management

  • Incident Management

  • Request Management

  • Agent Workspace

  • Case Management

  • Knowledge Management

  • Mobile Applications

ServiceNow Fast Track from FROX

Services included

  • Presentation of the Fast Track process
  • Joint coordination for configuration
  • Core Setup (only necessary for the implementation of the first Fast Track)
  • Implementation of the Fast Track
  • Test support
  • Train-the-trainer concept: training of employees so that they can train their colleagues themselves
  • Go-live
The implementation scope for Fast Track includes one application from the wide range of the ServiceNow platform, e.g. Incident Management with the corresponding portal. If you want to implement more than one Fast Track, we implement them one after the other.

Your advantages with Fast Track for ServiceNow ITSM and CSM

  • Low personal effort

  • Favorable fixed price

  • Fast go-live (in 4 to 8 weeks)

  • Efficient implementation by very experienced FROX team based on our own very successful methodology. This gives us the possibility to start immediately with the project and at the same time to be flexible enough to consider your wishes during the implementation.

ServiceNow Fast Track

How the MCH Group was able to take off on the ServiceNow platform with Fast Track within just a few weeks

MCH Group works with ServiceNow ITSM

The MCH Group is a leading international live marketing company with a comprehensive service network in the exhibition and event market. At MCH Group, we had the privilege of implementing ServiceNow ITSM, which uses employees as a professional ticketing tool and efficiently handles incidents. Learn more about this project!

Learn more

"[...] The requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with the FROX people and look forward to the further development of the new ticketing tool in our group of companies."

Christian Boos MCH Group
Christian Boos
Head Corporate ICT
MCH Group
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Personal consultation and offer for ServiceNow Fast Track

Would you like more information about the Fast Track offering for ServiceNow ITSM and CSM applications or a no-obligation quote? Contact us for a consultation.

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FROX and ServiceNow

Strong partners for your service management and the automation of your IT and business processes

FROX AG - expert in digitalization and automation of IT and business processes and ServiceNow ITSM and CSM specialist

Expert for service management and process automation

FROX is an expert in (enterprise) service management and process automation. As part of the Noser Group, we have been supporting Swiss companies in the automation and digitalization of IT and business processes for over 25 years - from consulting and implementation to software engineering, operation and support of tailor-made digitalization solutions. FROX is a certified Premier Partner of ServiceNow in Switzerland with a versatile ServiceNow portfolio and as Service Provider ServiceNow Partner of the Year 2024 for the EMEA region.

ServiceNow - leading provider of enterprise service management solutions

Multiple international award-winning service management platform

With its powerful, cloud-based platform, ServiceNow is one of the world's leading providers of enterprise service management solutions. The platform offers a comprehensive range of workflow solutions for the simple and efficient digitalization and automation of IT and business processes and services. ServiceNow's ITSM and CSM solutions are designed to take the performance, productivity, and transparency of IT services, IT operations and customer service to a new level.

FROX' ServiceNow Partner Badges
FROX is Service Provider Partner of the Year 2024 for the EMEA region of ServiceNow
Sustainability: FROX has been awarded Silver by the independent rating platform EcoVadis