ServiceNow Fast Tracks
Implementation of IT Service and Customer Service Management applications in record time
Implement essential ServiceNow ITSM and CSM applications quickly and cost-effectively
The ServiceNow platform includes a wide range of out-of-the-box applications for automating and optimizing your IT Service Management (ITSM) and Customer Service Management (CSM). For SMEs in particular, it is often particularly interesting to implement ServiceNow applications such as incident management or case management without making any changes to the standard functions. Only basic configurations are mapped in the solution. Accordingly, no dependencies on other processes or applications need to be taken into account.
With its exclusive Fast Track methodology, FROX offers the implementation of individual ServiceNow ITSM and ServiceNow CSM applications within 3 to 4 weeks at an attractive fixed price. These are implemented as part of our Fast Solution Pack or Tailored Project.
Available Fast Tracks for ServiceNow ITSM and CSM applications
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Case Management (CSM)
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Incident Management (ITSM)
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Problem Management (ITSM)
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Change Management (ITSM)
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Request Management (Platform)
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Knowledge Management (Platform)
Scope of services
- Presentation of OOTB processes and functions
- Coordination of basic configuration
- FROX Good Practice Notification Package
- Implementation of the Fast Track
- Technical enablement sessions (basics)
- Acceptance and agent training
- Provision in production (deployment)
Your advantages with Fast Track for ServiceNow ITSM and CSM
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Predefined scope
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Minimized definition effort for your process participants and low administrative costs
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Fast, robust, and streamlined process configuration based on best practices
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Attractive fixed price
How the MCH Group was able to get started on the ServiceNow platform with Fast Tracks within just a few weeks
The MCH Group is a leading international live marketing company with a comprehensive service network in the exhibition and event market. At MCH Group, we implemented ServiceNow ITSM, which employees use as a professional ticketing tool to efficiently handle incidents. Learn more about this project!
“[...] The requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality, and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with the FROX people and look forward to the further development of the new ticketing tool in our group of companies.”
Head Corporate ICT
MCH Group
Personal consultation and offer for ServiceNow Fast Tracks
Would you like more information about the Fast Track offer for ServiceNow ITSM and CSM applications, or a non-binding quote? Feel free to contact us for a consultation!
FROX and ServiceNow
Strong partners for your service management and the automation of your IT and business processes
FROX AG
Expert for service management and process automation
FROX is an expert in (enterprise) service management and process automation. As part of the Noser Group, we have been supporting Swiss companies in the automation and digitalization of IT and business processes for over 25 years—from consulting and implementation to software engineering, operation and support of tailor-made digitalization solutions. FROX is a certified Premier Partner of ServiceNow in Switzerland with a versatile ServiceNow portfolio and as Service Provider ServiceNow Partner of the Year 2024 for the EMEA region.
ServiceNow
Multiple international award-winning service management platform
With its powerful, cloud-based platform, ServiceNow is one of the world's leading providers of enterprise service management solutions. The platform offers a comprehensive range of workflow solutions for the simple and efficient digitalization and automation of IT and business processes and services. ServiceNow's ITSM and CSM solutions are designed to take the performance, productivity, and transparency of IT services, IT operations and customer service to a new level.
