Tailored Project:
Customized ServiceNow implementations
Project implementation, consulting, and processes tailored to your company's individual needs
Implement essential ServiceNow applications quickly and cost-effectivelyCustomized ServiceNow implementation: Tailored, well-thought-out, sustainable
Would you like to implement ServiceNow in one or more areas, or expand and automate your existing platform with additional processes? FROX provides you with targeted and sustainable support in the implementation of ServiceNow projects. The Tailored Project is tailored to the individual requirements and needs of your organization—from the project plan to post-go-live support.
Your status quo and your vision determine the path
Together with you, we develop the following based on your goals, framework conditions, schedule, and the maturity level of your processes:
- A realistic and sensible implementation sequence with clear milestones
- A suitable project setup with appropriate methods and roles
- Guided and well-founded requirements analysis in workshops
In doing so, we take into account cross-process dependencies and platform-related interdependencies to create a future-proof ServiceNow solution that suits your needs.
With the Tailored Project approach, you can realize your vision on ServiceNow in a collaborative, efficient, and future-proof manner.
Agile implementation
Customer-focused advice and support
Customer-specific requirements
Tailored Project: Your customized ServiceNow implementation package
Our modular implementation package is tailored to your individual needs and can include the following elements, for example:
- Development of a ServiceNow roadmap
- Architecture and concept sessions
- Project management and coordination
- Individual solution and process consulting
- Individual requirements workshops (also cross-process and cross-departmental)
- Fast tracks
- Technical enablement sessions
- Agent training in classroom or online format
- Dedicated or generic T&M pools for flexible support
- Etc.
Whether strategic consulting, methodical process mapping, or operational support: you choose the right building blocks, we provide the expertise and implementation.
Fast Tracks: Quick start with ServiceNow
If areas of the desired implementation can be covered with standard processes and their basic configuration, you can also benefit from our Fast Tracks and integrate them as an element in your Tailored Project:
- Case Management (CSM)
- Incident Management (ITSM)
- Problem Management (ITSM)
- Change Management (ITSM)
- Request Management (Platform)
- Knowledge Management (Platform)
Your advantages with the Tailored Project at a glance
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Customized project services
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Mapping of individual customer requirements
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Implementation of cross-process and cross-departmental requirements
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Maximization of the benefits of the ServiceNow platform
“With Tailored Project, you choose exactly the path your organization needs. Our flexible, modular approach is tailored to your goals, needs, and circumstances. The result is a solution that not only works today, but grows sustainably with your organization.”
How the Bell Food Group is driving its digitalization strategy forward with the ServiceNow platform
The Bell Food Group was looking for a modern ITSM solution to replace an outdated, heavily customized ticket system and standardize its IT processes. Together with FROX, ServiceNow was implemented as the central platform—with a clear structure, iterative implementation, and close collaboration. Compact workshops enabled the service catalog to be optimized and processes to be efficiently coordinated. The implementation took place in stages: from setting up the CMDB to integrating monitoring and training key users. The modular approach and practice-oriented project methodology resulted in a powerful ServiceNow platform that is now in use throughout the group and enables transparent, standardized service processing.
“The implementation of the ServiceNow platform is part of the long-term digitalization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems, and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!”
Personal consultation on the ServiceNow Tailored Project
Let's work together to find out what a ServiceNow implementation could look like for your company—tailored, pragmatic, and aligned with your goals. We would be happy to advise you.
Manuel Röttele
Senior Account Executive
FROX AG
FROX – Your partner for ServiceNow implementation
As a long-standing ServiceNow Premier Partner in Switzerland, FROX combines in-depth platform expertise with a deep understanding of processes and high quality standards. Our certified experts support companies from analysis to implementation with their experience, reliability, and a clearly structured approach.
